Shipping Policy

1. Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order is placed and another notification when it has shipped.

• For any delays or issues, contact us at hausholly16@gmail.com.

2. Shipping Rates & Delivery Times

Delivery times are estimates and may vary depending on location and carrier delays.

3. International Shipping

• We ship worldwide.

• International shipping fees and delivery times vary by region.

• Customs duties or import taxes may apply and are the responsibility of the customer.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package.

5. Incorrect Address or Delivery Issues

• Please ensure your shipping address is correct during checkout.

• We are not responsible for packages lost due to incorrect information provided by the customer.

• If you notice an error, contact us immediately at hausholly16@gmail.com.

6. Lost or Delayed Packages

• Check your tracking number first for delivery updates.

• If your package has not arrived within 15 business days, contact us at hausholly16@gmail.com for assistance.

7. Damaged Packages

• If your order arrives damaged, email us within 48 hours at hausholly16@gmail.com with your order number and photos.

• We will investigate and arrange a replacement or refund as needed.

8. Contact Us

For shipping questions, please reach out:
📧 hausholly16@gmail.com
📞 832-330-2039
🏠 3411 Shadowside Ct, Houston, Texas 77082, United States